Location: Tbilisi, Head Office
Position Type: Full Time
Department: IT and Banking Systems Development Department
Application Deadline: May 20, 2026

At PASHA Bank Georgia, we offer a collaborative environment with an international team, competitive compensation package, flexible working conditions, continuous opportunities for professional development, exciting challenges, support in bold decisions - a culture that values both people and performance and encourages fresh perspectives.

We are looking for more than just experience - we value people who demonstrate ownership, teamwork, and result orientation, which are essential competencies that not only fuel our Bank’s success but also define the core of our organizational culture.

We believe great things happen when people feel valued and supported. Guided by our EVP principles - We Grow Together, We Keep Promises, and We Go the Extra Mile - we support your growth, recognize your impact, and empower you to reach your full potential.

Major Duties and Responsibilities:

• Oversee the day-to-day IT support activities, ensuring all tasks are completed on time and to a high standard;
• Respond promptly to service issues and requests, delivering technical support to employees across the organization;
• Manage IT equipment inventory, including maintenance, repair, replacement, and procurement of hardware and related assets;
• Support and troubleshoot critical banking systems: Core Banking, card management systems, internet and mobile banking platforms;
• Identify opportunities to automate repetitive support tasks and improve overall service quality;
• Mentor and train junior support specialists and interns, providing ongoing technical guidance;
• Stay up to date with the latest trends and technologies in IT support and recommend improvements to existing systems and processes to enhance efficiency and productivity.

Qualifications Required:

• Education: Preferred higher education in IT, Computer Science, or a related field;
• Work Experience: 2-3 years of experience in technical support, with at least 1 years in the banking or financial sector is preferable;
• Languages: Fluent knowledge of the Georgian language, Knowledge of English will be considered an advantage;

• Technical Knowledge and Skills: Deep knowledge of Windows Server and Windows client environments, Experience with Active Directory, Group Policy, DNS, DHCP, and file/print services, Solid understanding of enterprise networking (LAN/WAN, TCP/IP, VLANs, VPN, firewalls), Experience with Helpdesk / ITSM tools.

Skills and Competencies Required:

• Strong communication skills;
• Ability to collaborate effectively with the team and other departments;
• Strong organizational skills with attention to detail;
• Ability to manage multiple tasks and meet deadlines in a fast-paced environment;

Only shortlisted candidates will be contacted. We wish you good luck.